Shipping & Delivery Policy
Last updated: 12/11/2025
At One Prime Studios, we strive to deliver all printing and custom product orders quickly, securely, and professionally. This Shipping & Delivery Policy explains how your orders are processed, packaged, shipped, and delivered across India for both B2B and B2C customers.
1. Order Processing Time
Processing time depends on the product type, printing method, finishing style, and order quantity. Typical processing times are:
- Standard printing orders: 1–3 business days
- Bulk/B2B orders: 3–7 business days
- Special finishes (lamination, spot UV, embossing): 2–5 business days
- Custom designs: Extra 1–2 days based on approval
Orders only enter production after successful payment and final artwork approval.
2. Estimated Delivery Time
Delivery timelines depend on your location and courier partner. Approximate timelines:
- Lucknow (Local Delivery): 1–2 days
- Uttar Pradesh (Regional Delivery): 2–4 days
- Metro Cities (Delhi, Mumbai, Bangalore, etc.): 3–5 days
- Rest of India: 4–7 days
Delivery may take longer during peak seasons, holidays, or festivals.
3. Shipping Charges
Shipping charges are automatically calculated at checkout based on:
- Delivery location
- Weight and size of the package
- Quantity of products ordered
- Courier partner rates
Free shipping may be available during promotional periods.
4. Order Tracking
Once your order is shipped, you will receive a tracking ID through Email, WhatsApp, or SMS. You can track your order in real-time via the courier’s tracking portal.
5. Delivery Attempts
Courier partners generally attempt delivery 2–3 times. If the package cannot be delivered due to:
- Wrong address
- Customer unavailable
- Phone switched off
- Refusal to accept
The order will be returned to us. Re-shipping charges will apply.
6. Damaged or Open Package Delivery
Please do the following if you receive a damaged or open parcel:
- Take clear photos/videos of the package
- Do NOT accept the package if severely damaged
- Report to us within 24 hours of delivery
If validated, we will arrange a replacement or resolve the issue based on evidence.
7. Delay in Delivery
One Prime Studios is not responsible for delays caused by courier companies, weather issues, natural disasters, strikes, or incorrect delivery information.
We will assist you in tracking and resolving courier delays but refunds cannot be issued for shipping delays.
8. Failed Delivery Due to Customer Error
We are not liable for delivery failure if:
- Incorrect address was provided
- Phone number was unreachable
- Customer refused delivery
- No one was available to receive
Re-delivery will require additional shipping charges.
9. B2B Bulk Order Shipping
B2B shipments may require multi-box packaging, pallet shipping, or heavy-load transport. Delivery timelines may differ from standard orders.
- Bulk orders cannot be returned or refunded once shipped
- Transit damages must be reported within 24 hours
- Transport costs vary based on volume and distance
10. International Shipping
Currently, One Prime Studios provides shipping only within India. International shipping may be introduced in the future.
11. Contact for Shipping Queries
If you have any concerns about delivery or shipping, contact us:
One Prime Studios
Phone: +91 87370 38342
Email: Contact@oneprimestudios.in
Address: 591 eya/19, Raibareli Rd, Kumhar Mandi, Telibagh, Lucknow, Uttar Pradesh 226029
12. Policy Updates
We may update this Shipping & Delivery Policy from time to time based on courier availability, service changes, or business requirements. Updated versions will be posted with the revised date.